Tier 2 IT / NOC Support Agent

🚨 We're Hiring: Tier 2 IT / NOC Support Agent 🚨

Are you passionate about troubleshooting complex technical issues and delivering exceptional IT support? We're looking for a Tier 2 IT / NOC Support Agent to join our growing team and play a key role in supporting network operations, managed services, and client infrastructure environments.

💻 What You'll Do:

* Investigate and resolve escalated technical incidents across networking, systems, and internet services

* Monitor infrastructure using tools such as SolarWinds, PRTG, Nagios, Zabbix, and other monitoring platforms

* Troubleshoot network issues including Wi-Fi, VLANs, DHCP, DNS, firewall policies, and internet connectivity

* Support Windows, macOS, Active Directory, Azure AD, and Microsoft 365 environments

* Manage support tickets, perform root cause analysis, and collaborate with Tier 3 and Engineering teams

* Mentor junior technicians and contribute to operational excellence

✅ What We're Looking For:

* 1+ years of experience in IT Support, NOC Support, MSP, or HSIA environments

* Strong understanding of networking fundamentals (IP addressing, DNS, DHCP, Wi-Fi, VLANs)

* Experience with Active Directory, Microsoft 365, and ticketing systems

* Excellent troubleshooting, communication, and customer service skills

* Ability to manage multiple priorities in a fast-paced environment

⭐ Nice to Have:

* Experience with ConnectWise, SolarWinds, PRTG, or similar RMM/NMS tools

* Knowledge of endpoint security, backup and disaster recovery solutions

* PowerShell or scripting experience

* Certifications such as CompTIA A+, Network+, Security+, Microsoft Azure, CCNA, or ITIL

🎯 What You'll Bring:

* Strong analytical and problem-solving skills

* Ownership, accountability, and attention to detail

* Ability to communicate effectively with both technical and non-technical users

* A collaborative mindset and willingness to support team growth

📍 Work Environment:

* Fast-paced MSP and/or HSIA support environment

* Potential participation in on-call rotations or shift schedules

* Office-based initially, with opportunities for hybrid or remote work based on performance and management approval

If you're ready to take the next step in your IT support career and work with a team that values technical excellence and customer success, we'd love to hear from you.

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