Senior Telephony Engineer
🌎 Location: Remote – Latin America
📝 Contract Type: Contractor (Monthly payments via Deel.com)
💰 Salary: USD $2,500 – $2,700 per month
🗣️ Languages: Advanced Spanish & English
⏰ Work Schedule: Monday–Friday, 9am to 6pm EST (with maintenance windows on Thursdays from 10:00 PM to 3:00 AM EST)
📌 About the Role
We are seeking a highly skilled Senior Telephony Engineer to design, support, and optimize our enterprise telephony infrastructure. You will ensure reliability, scalability, and high availability across all voice systems while collaborating with cross-functional IT and operations teams.
🛠️ Key Responsibilities
- Design, implement, and maintain enterprise telephony platforms (on-premise and/or cloud).
- Manage VoIP infrastructure, SIP trunking, call routing, DID management, and numbering.
- Administer PBX/ACD/IVR platforms and perform regular performance tuning.
- Troubleshoot complex voice, call-flow, and network-related issues.
- Monitor system performance, capacity planning, and uptime SLAs.
- Lead telephony projects, migrations, and enhancements.
- Ensure compliance with security and operational standards.
- Provide Level 3 support for telephony incidents.
- Document configurations, workflows, and procedures.
🎯 Required Qualifications
- 3+ years of experience as a Telephony/Voice Engineer in senior roles.
- Expertise in VoIP, SIP, RTP, QoS, codecs, SBCs, and telephony protocols.
- Experience with major platforms such as Cisco CUCM, Avaya, Asterisk/FreePBX, Genesys, Mitel, etc.
- Knowledge of cloud telephony platforms (e.g., Twilio, Amazon Connect, RingCentral, Zoom Phone).
- Strong networking fundamentals: VLANs, DHCP, DNS, NAT, firewalls, SBCs.
- Advanced English and Spanish skills.
- Strong analytical and troubleshooting abilities.
⭐ Preferred Qualifications
- Experience in contact center technologies (ACD, IVR, call recording).
- Familiarity with scripting/automation (Python, PowerShell, etc.).
- Relevant certifications (e.g., CCNP Collaboration, Avaya ACIS/ACSS).
🎁 Perks & Benefits
🏠 100% Remote from any country in Latin America
💳 Monthly payments via Deel.com
🌐 Work with multicultural global teams
📈 Opportunity to contribute to high-impact telephony projects
