🚨 WE'RE HIRING | NOC Analyst | REMOTE – Guatemala & Peru 🌎
Are you experienced in Network Operations Center (NOC) environments and managing major operational incidents?
We are looking for a NOC Analyst with hands-on experience in Major Incident Management, capable of coordinating critical incident response, managing escalations, and driving service restoration across large-scale BPO operations.
IMPORTANT: This role focuses on MAJOR OPERATIONAL INCIDENTS at the BPO level, NOT routine IT service desk tickets or individual support requests.
🏠 100% Remote
📍 Guatemala or Peru (current residents only)
💰 Monthly Compensation: US$2,000 – Independent Contractor Agreement
🗣️ English C1 – MANDATORY
🔎 WHAT ARE WE LOOKING FOR?
- Minimum 2 years of experience in NOC Operations, Major Incident Management, or IT Operations.
- Hands-on experience managing major incidents affecting BPO operations, business continuity, or multiple operational teams.
- Experience identifying, assessing, and prioritizing critical incidents based on business impact and operational severity.
- Ability to coordinate incident response across multiple technical teams, operations, and stakeholders.
- Experience managing major incident escalations, driving resolution, and ensuring timely service restoration.
- Strong understanding of incident lifecycle management, including detection, escalation, communication, resolution, and post-incident reviews.
- Knowledge of ITIL Incident and Problem Management processes.
- Experience with network and infrastructure monitoring tools, alert management, and incident detection.
- Working knowledge of Windows, Linux, networking, servers, and databases.
- Experience coordinating Root Cause Analysis (RCA) and documenting major incidents.
- Strong communication, analytical, decision-making, and problem-solving skills.
- Ability to work under pressure and coordinate multiple teams during critical operational situations.
- Change Management strong experience
- Problem Management knowledge
- Availability to work according to operational requirements.
- Stable internet connection (minimum 30 Mbps).
🎓 EDUCATION
University studies in Systems Engineering, Computer Science, IT, or a related field.
⭐ NICE TO HAVE
- ITIL Certification (not required)
- CCNA (not required)
- Monitoring System Advanced Experience
- Ticketing Systems
- Risk Management training.
- Experience in large-scale BPO, contact center, or enterprise operations environments.
🗣️ ENGLISH C1 – MANDATORY
Advanced English proficiency is essential for communicating with international technical teams and business stakeholders during critical incidents.
📌 IMPORTANT REQUIREMENTS
- 100% Remote.
- Applicants must currently reside in Guatemala or Peru.
- Permanent contractor opportunity.
- Monthly compensation: US$2,000.
👉 APPLY HERE:
https://allied-global-its.talentlyft.com/jobs/noc-analyst-remote-guatemala-peru-ckQh/new
If you have experience managing critical incidents in NOC environments and coordinating responses that protect business operations, we'd love to hear from you!
Know someone who might be a great fit? Please share! 🙌
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