#FastGrowingCompany #GreatPlaceToWork
As you should already know, the technology industry is constantly growing, today more than ever! This is why we are always in search of the best tech talent in Latin America to integrate multidisciplinary, multicultural teams all over the world.
As a #PeopleFirst company, we will care about you. That's why we want you to join the #AlliedExperience and upgrade your career, we have excellent benefits, with a comfortable and modern work culture, where you can develop to the fullest.
Important! - 80% of English is a must.
Join an inbound team to support property staff (decision makers or stakeholders)
- Inbound calls
- Inbound chat/email/SMS
- Escalations from Call Center regarding guest/resident cases
Create case
Initial triage and troubleshooting
- Determine Severity
- Determine type of issue or request
- Determine Impact and urgency
Intermediate troubleshooting
- Network connectivity related Issues
- Network device replacement
- Device Failure related issues
- Authentication related issues
- Configuration related issues
- Packet captures
Call Types (Must be trained to handle these on the fly for deployed equipment/solutions)
- Network Configuration Change requests
- SSID
- VLAN
- DHCP
- Firewall
- Account
- 802.1x
- Bandwidth limiting
- Portal changes/Experience changes
- Combination of immediate and future requests
- Network Outages/performance complaints
Escalations
- Internet
- End-user account issues (Proprietary system – BAP/P1)
- Wifi issues
- Vlan issues
- Speed complaints
- CATV
- Missing/Distorted channels
- Channel numbering issues
- IOT
- Device connectivity
Advanced Troubleshooting
- Network Connectivity related issues
- Device Failure related issues
- Authentication related issues
- Configuration related issues
- Additional vendor/industry certifications
- Additional vendor/industry experience
- Skills and Experience in Docsis, Fiber, DSL, CATV
- Ability to work and communicate with onsite internal or contracted field technicians throughout problem resolution.
