🚀 We're Hiring: Level 1 IBM i Systems Monitoring Technician
📍Remote
🕒 Experience Level: Entry-Level (0–2 years preferred)
💼 Department: IT Operations / Systems Monitoring
About the Opportunity
We are looking for a detail-oriented Level 1 IBM i Systems Monitoring Technician to join its infrastructure operations team.
This is an excellent opportunity for someone looking to build a career in IT infrastructure, IBM i / AS400 systems, and high availability and disaster recovery (HA/DR) operations.
You will help monitor customer environments, identify potential issues, document alerts, and escalate incidents to the appropriate engineering teams while following established procedures.
Key Responsibilities
- Monitor system dashboards, alerts, and scheduled checks across IBM i, IBM Power/HMC, storage, and backup infrastructure.
- Monitor high availability and disaster recovery systems, including MIMIX, iTERA, and QEDD.
- Verify scheduled backups, identify failed jobs, and report backup or recovery-related exceptions.
- Create and update incident tickets, documenting alerts, actions, evidence, and follow-ups.
- Follow approved operational procedures and runbooks, escalating issues when necessary.
- Perform routine system health checks, including message queues, job status, and disk utilization.
- Support senior engineers during maintenance activities and disaster recovery exercises.
- Maintain accurate shift handoffs, checklists, and operational documentation.
Required Qualifications
- Strong attention to detail, communication, and organizational skills.
- Basic understanding of networking, servers, operating systems, logs, and monitoring dashboards.
- Ability to follow documented procedures and recognize when an issue requires escalation.
- Good problem-solving skills and a responsible approach to handling customer environments.
- High school diploma or equivalent; technical coursework or certifications are a plus.
- Previous IBM i / AS400 experience is not required.
Nice to Have
- 0–2 years of experience in NOC, IT operations, systems monitoring, or technical support.
- Familiarity with IBM i / AS400, IBM Power/HMC, Halcyon, RevSoft, BRMS, or VTL.
- Exposure to MIMIX, iTERA, or other replication and HA/DR tools.
- Experience with ticketing systems such as Halo or other ITSM platforms.
- Familiarity with alert management, on-call workflows, and change control.
- Interest in developing skills in IBM i system administration and infrastructure operations.
What We're Looking For
We value individuals who are reliable, detail-oriented, eager to learn, and understand the importance of following procedures, documenting accurately, and escalating issues promptly.
This is a great starting point for building a long-term career in infrastructure operations and enterprise systems.
Perks & Benefits
- 🌎 100% Remote – Work from anywhere in Latin America.
- 💰 Monthly payments through Deel.com.
- 🏖️ 15 paid PTO days per year.
- 🇺🇸 US holidays.
- 📚 Annual Pluralsight membership for continuous learning and professional development.
📩 Interested in starting your career in IBM i infrastructure operations? Apply now and take the first step toward growing your technical skills with us!
